A voice agent you can actually trust on the phone.
Most voice bots are a demo that never grows up. We build yours like production software — mapped to your calls, bounded by explicit rules, deployed through a tested pipeline, and measured every month.
Anyone can stand up a voice bot in an afternoon. Putting one on the line that answers your real customers — and never makes a promise you can't keep — is a different job.
Four steps, in order: map the calls, build the agent, govern the risk, measure the result. You can scale the depth to your business. Skip a step and you get the brittle demo everyone else ships.
Map. Build. Govern. Measure.
What happens at each step — and exactly what you get.
Map
We map every reason your phone rings — and how each call should end.
- + Call-flow map: intents → desired outcomes
- + Knowledge base: hours, services, FAQs, policies
- + Booking rules and calendar targets
- + Escalation rules: what must reach a human
Build
We build and voice an agent that knows your business and sounds like your front desk.
- + Agent persona, script, and guardrails
- + Calendar / CRM / scheduler integrations
- + Your Twilio number connected and tested
- + Test scenarios run against real call types
Govern
We set the limits that make the agent safe to put on your line.
- + Boundaries: never invents prices or promises
- + Human-escalation matrix for emergencies
- + Minimal caller data — hashed caller records, retention limits, deletion on request
- + Monitoring + instant rollback if anything drifts
Measure
We prove it is working — and keep improving it.
- + Baselines: answer rate, missed calls, bookings
- + Targets agreed before launch
- + Every call graded against explicit criteria — on every plan
- + Answers checked against your own information, not the agent's confidence
- + What failed gets reviewed and fixed through the tested pipeline
- + A dashboard showing every call, callback and booking — and a monthly recap email
Production infrastructure, not a side project.
The reliability of your phone matters more than anything. Here's what's underneath.
Twilio — telephony
Your existing number connects natively to the agent — or we provision a dedicated one for you. Carrier-grade reliability behind millions of business lines, with no change to your phone system. If you ever leave, your number is still yours.
ElevenLabs — voice & conversation
Natural, sub-second speech. Callers can interrupt, change topic, and ask follow-ups — a real conversation, grounded in your knowledge base, not a rigid script.
Agents as code — CI/CD
Your agent's configuration lives in version control. Every change is reviewed and pushed through a tested pipeline before it touches your live line — never hand-edited in a dashboard mid-shift. If something looks wrong, we roll back in minutes.
Disclosure & data care — built in
Every call opens with an AI and recording disclosure. Caller data is minimized: the returning-caller record is keyed on a one-way hash — the number is never readable there — and scoped to your business alone. Callback requests and bookings do keep a readable name and number, because a callback list you can't dial is useless; those carry a retention limit and are deleted on request. Booking performance data holds no caller details at all. Recordings and caller data stay yours.
Live in about two weeks — or one on Solo.
From first call to answering yours. See pricing and scope →
Map & Build
We map your call flows, gather your FAQs and policies, then build and voice the agent and wire up your calendar.
Test & Govern
We test against real call types, set escalation and compliance rules, connect your Twilio number, and dry-run it before go-live.
Measure & Tune
Every call your agent answers is graded against explicit rules, and what falls short gets reviewed and corrected by us — on every plan, not just the top one. On Standard, we walk through it together on a monthly tuning call. What you see of it is below.
Measuring it isn't a slide we send you.
You get a login. Everything the agent did is in there, in your own words and your own time zone — not summarized for you by the vendor being measured.
The number that matters
Appointments booked in the period against the job value you set yourself — so the headline figure is arithmetic you can check, not a model we tuned. Beside it: callbacks still owed, calls handled, and how many arrived after hours or while your line was already busy.
Your whole call history
Filter by date, by outcome, or search what a call was about. Open one to read a written summary of what the caller wanted and how it ended. Export what's on screen. Twelve weeks of trend on the front page.
A callback list, not a spreadsheet
Every caller who needed a human, with their number and what they wanted — and a button to mark them contacted once you've rung back. The callback alert reaches you by email the moment a call ends, or by text if you'd rather.
The controls that are yours
Set your average job value, choose how you're notified, switch on a weekly recap, reconnect your calendar yourself if the connection ever lapses, and manage billing through Stripe's own portal. The agent's own rules stay with us — that's deliberate, and it's what keeps it bounded.
What is your phone costing you?
In a few quick questions, estimate the calls — and the revenue — slipping through today.
Estimate Missed-Call Cost →See it applied to a real business.
Walk through how a local practice replaced its phone tree — call flow, agent, governance, and the numbers.
Read the Example →