People call a lawyer once. If you don’t answer, the next firm does.

Intake is won by whoever answers first.

• ■ Potential clients call several firms in a row — the first professional answer usually signs them.
• ■ Calls that matter most — after an accident, an arrest, a dispute — often come nights and weekends.
• ■ Paralegals get pulled off billable work to answer “do you handle this?” calls.
• ■ A message service takes a name. It can’t run intake or book the consultation.

Where it stops. On purpose.

For a law firm, what the agent won’t do matters more than what it will:

• ■ It never gives legal advice — not an opinion, not a prediction, not “what usually happens.” It intakes, books, and transfers.
• ■ It doesn’t negotiate or quote fees beyond the consultation information you publish.
• ■ It collects only what intake needs — name, number, matter type — and opens every call by disclosing it’s an AI and that the call may be recorded.
• ■ Anything sensitive or uncertain goes to your team, immediately.

These limits come from our Map → Build → Govern → Measure method — mapped with you before launch, tested before every change goes live.

Common questions.